Remote Customer Support
At New Destiny Media our goal is excellent customer support. There are many times that we can't be in two places at once. That is why we have remote support options. This allows us to respond to customers' need for help at a distance when emergencies arise. All remote support calls are billed by the hour.
ALLOW US TO ACCESS YOUR COMPUTER REMOTELY SECURELY
1. A small program will be downloaded into your computer by clicking the appropriate link below. If you are stuck, give us a call at 603-442-0799.
2. Launch the downloaded program SOS Splashtop.
3. It may be in your Downloads folder of the browser you are using.
4. Give the 9-digit number to your IT admin at New Destiny Media 603-442-0799.
5 .When you want to end the support session, be sure to quit the program.
This ensures your computer cannot be remotely accessed any more until you download and run the program again.